How to Re-Activate and Reset a Password in SFTP

Log in to SFTP

Find the user:

Click the username:

Now we need to change their account status. Click Change Status next to Account Status:

Change the Status to Active and leave a remark, then click Change Account Status:

Once you see this confirmation, , Click Return to the full user profile:

Next we need to reset their password. Click Change Password:

Always select the email "Reset Password" link option. Then Click Change Password.

You are finished resetting the account password.