Work From Home System Requirements

1. Internet Connection:

   • A cable, DSL, or fiber internet connection with a minimum speed of 50 Mbps download and 10 Mbps upload speed.

   • Ensure that your internet service provider is not AT&T, Verizon, or comparable, as these are not supported.

2. Network Setup:

   • Run an internet speed test from a personal device on your home network to confirm your home internet meets these requirements.

   • Your internet modem/router must have an available ethernet port.

   • Connect the modem/router directly to your zero client computer using an ethernet cable. No devices should be placed in between.

   • Wi-Fi is NOT supported, including EEROs, USB Wi-Fi adapters, internet extenders, repeaters, mesh Wi-Fi hubs, ethernet hubs or switches, etc.

   • Remove any bad types of connections between the zero client and the router.

3. Mobile Connections:

   • Mobile internet connections and mobile hotspots are not supported.

4. Multifactor Authentication (MFA):

   • An iOS or Android smartphone is required for use with Multifactor Authentication (MFA).

5. Peripheral Devices:

   • Note that personal self-purchased headsets, Bluetooth devices, or wireless RF dongles are not supported.

Need help or have questions? 

Please contact the Ayin help desk at 503-584-6414 option 2

Other topics:
Genesys Cloud Phone Call Quality Troubleshooting