Support Essentials Zendesk Agent Training

Support Essentials (Full Training Videos)

Part 1: Overview & Agent Dashboard (23 min)

Part 2: Search & Create Tickets (16 min)

Part 3: Locate & Populate Ticket Information (12 min)

Part 4: Respond to and Resolve a Ticket (13 min)

Part 5: Organize Tickets Using Views (6 min)