Support Essentials Zendesk Agent Training
Support Essentials (Full Training Videos)
Part 1: Overview & Agent Dashboard (23 min)
Part 2: Search & Create Tickets (16 min)
Part 3: Locate & Populate Ticket Information (12 min)
Part 4: Respond to and Resolve a Ticket (13 min)
Part 5: Organize Tickets Using Views (6 min)