HELP CENTER - Change Your Zendesk Email Address (External Customers)

Below are instructions for updating the email address associated with your Zendesk account. Updating the email address in your Zendesk profile will also change the email address you use to log into your account.

Log into your Zendesk account normally by navigating to help.phtech.com and entering your current email address and password

Once logged in, click your name in the top right corner of the screen, and select “My profile” from the drop down

On your profile screen, click the green “Edit profile” button

On the “Edit my profile” screen, enter your new email address in the “Email” field, and click okay at the bottom of the screen. An email will be sent to your new email address with a link that will allow you to confirm the change.

Once you confirm the change, you can immediately begin logging in to your Zendesk account with your new email address. All future Zendesk email notifications will also be sent to the new address.