Providence Help
This guide is designed to help caregivers determine the best method for contacting Providence support for IT related help, based on the specific need.
**NOTE** If you are a caregiver hired through a temp agency, please mention this to IT Support. They will need to look up your information in a separate system called Sailpoint.
Providence IT Help
PHP Helpdesk Support
Account lockout (providence.org)
Password reset (providence.org)
Setup or Re-setup RSA token
Click here for the self-service link to setup or re-setup a new RSA token. We recommend downloading the RSA Authenticator (SecurID) app on your phone first.
The PHP Helpdesk can offer PH TECH caregivers limited support for account login related items only.
Call: 503-574-7316
Email: phphelpdesk@providence.org (currently not working)
PHP Helpdesk Portal - Alternate
General IT System Support
Missing access to Providence resources
Help with RISE (degreed.com) account issues
Multifactor Authentication (MFA)
The PSJH AskIT support team can assist with any/all IT help requests not covered by the PHP Helpdesk.
Call: 844-922-7548
Service Now IS self-service portal
Something is Broken (this can be used by any caregiver to submit generic help requests)
Use this form if your caregiver is missing access to a specific application.
PSJH HR IT System Support
Problems with specific HR IT systems
For requests specifically related to HR IT systems.
This option works for caregivers missing Kronos access.
Another option for caregivers missing access to a specific application.
IS Service Requests
IS Service Requests (to be used by IT staff only)
Providence HR Help
HR Service Center
Transactional HR questions
Questions about payroll, timekeeping, policies, etc...
Call: 888-687-3753
Concur Expense Reports
email: concur@providence.org
Benefits Service Center
Benefits questions
Call: 888-615-6481
