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How to Reboot Citrix
Issues Launching Citrix
Moving Citrix to other monitor
Issues with Copy and Paste
Issues with One (OregonEligibility)
CIM
Issues using CIM
CIM Issue Report
Utilizing a Test Account to Assume Roles
Emergency
Disaster Recovery - Logging into US-East-1
test
Printing From Home
Endpoint Protection
How to run a virus scan with Panda Antivirus
How to Sync Panda Antivirus
Installing Software
Allow a Panda Blocked Process
Whitelist Files or Folder Paths in Panda
Fax
How to Send a Fax
Fax Number Destinations
Gmail
Required Gmail Training
Get Started with Gmail
Secure Email (Zix)
Google Desktop Notifications
Google Groups (Email Lists)
Google Directory
Managing Google Groups
Create a Signature
Google Vacation Responder
Undo Send - Recall an Email
Outlook Folders vs. Gmail Labels
Outlook Rules vs. Gmail Filters
Outlook Public Folders
Secure (TLS) Email Enforcement
Remove or Edit Contacts In Gmail
Zix Policy Definitions
Report Spam & Phishing Email
Send Email as a Different Address
Google
How to Delete Cache in Google Chrome
How to Delete Cache in Microsoft Edge
How to sign out and in to Chrome profile
Google Calendar
Create Google Chrome Standalone Apps
View Personal & Work Calendars Together
How to Create a Calendar Event
Team Calendars (Managers/Supervisors)
How to Create and Share a Google Doc
Google Doc Spreadsheet Tips
Creating a Google Account Without a Gmail Address
Signing into Google Chrome
Share Your Google Calendar Externally
Providence Employee Access to Google
Google Drive Security Diagram
Google & PHI
Google Keep
Google Tasks
Data Transfer Guide
Google Calendar Appointment Schedule
Calendly Appointment Schedule
550 Hawthorne Floor Plan
How to Reserve Conference Rooms & Drop-Ins
Google Shared Drives
Shared Drives at PH TECH
Google Drive Sharing Restriction
Google Shared Drive Access Request
PH TECH Google Shared Drive FAQ
HELP CENTER (zendesk)
HELP CENTER - Password Reset
HELP CENTER - Logging Into Your Account
HELP CENTER - Submit a Request
HELP CENTER - Change Your Zendesk Email Address
Zendesk Agent Training
Zendesk Light Agent Training
Zendesk Admin Training
Zendesk Explore Training
Zendesk Explore Reporting
Retain Ticket Visibility
Zendesk Keyboard Shortcuts
Create a Ticket Email Reminder
View All Tickets From an Organization
HELP CENTER - Creating an Account
HELP CENTER - Submit a request to our Enrollment Team
Support Essentials Zendesk Agent Training
Zendesk Ticket Feedback
Build a Ticket Feedback View in Zendesk
NEW Zendesk Agent Workspace
New Caregiver
New Employee Quick Start Guide
Domain & Local Admin Password Reset/Account Claiming Process
Employee PTO Request Process
Management PTO Approval Process
New Caregiver Guide for Core Leaders
Windows 10 Training
Change Windows Explorer Default View
How to Set Main Monitor
Ergonomic Equipment
Equipment Shipping Request
Equipment Pickup Request
PHI & Sensitive Content Guide
OHA Equipment Shipping Request
OHA Account Setup & Support
Changing Time Zone on Zero Client
Rise Login Process for Contractors
New WorkSpace Setup Guide
MCO PHP to Ayin FAQ and Setup Guide
Okta
Self-Service Account Unlock
Self-Service Password Reset
Setup Okta Verify - Multifactor Authentication (MFA)
Logging into Okta (External Users/Off-Network)
Multifactor Authentication (MFA) - New Phone
Multifactor Authentication (MFA) - Google Authenticator
Multifactor Authentication (MFA) - SMS
Update Username or Password in an Okta App
Reveal my password in an app in Okta
Request an App or Bookmark
Phone
Genesys Cloud - Phone Call Quality Troubleshooting
Logging into Genesys Cloud
Getting Started with Genesys Cloud
Phone Call Basics in PureCloud
WebRTC Softphone
Amazon Connect
Amazon Connect - Add User
Bandwidth Failover Procedure
Bandwidth Utilization and Billing Report
Phone Number Purchasing & Porting Procedure
Add Users to Groups in Genesys Cloud
Group Voicemail Greeting
Capture an Interaction ID
Disconnect a PureCloud Interaction
Genesys Cloud Training Modules
Secure Pause
Headset Memory Mode
Reboot Phone
Factory Reset Phone
Voicemail
Messages
Chat
OHA - Recording Voice Signatures
Genesys Cloud Network Readiness Assessment
Genesys Cloud WebRTC Diagnostics
PolicyTech
Welcome to PolicyTech
Installing PolicyTech Chrome Extension
Pricers
How to Install the CMS Pricers
Install the CCE Pricer
Web Pricer Links
Providence
Providence Password Change Process
Providence Account Claiming Process
Providence Microsoft Authenticator Setup (MFA)
Adding Microsoft Authenticator for Providence MFA
Providence MFA Options
External Contractors & SailPoint Procedures
Kronos Login Errors
HealthStream Login Error
IE Tab for Chrome
Providence Help
How to Access ImageNow for Finance Approvals
How to Access Taleo
PH TECH Systems on Providence Equipment Guide
Remote Access
Work From Home & Remote Access Guide
OHA Work From Home & Remote Access Guide
Amazon WorkSpaces Setup Instructions
Mobile Device Access
Adjust Chromebook Resolution
PH TECH Google Workspace Access Policy
Personal Device Security Compliance
Zero Client Setup (Black and Silver Box)
Zero Client Hardware Information
Zero Client Troubleshooting
Using a Webcam in Amazon Workspaces
Thin Client HP t640 User Guide
Work From Home System Requirements
Restart Your WorkSpace
Self-Service WorkSpace Reboot
Internet Speed Test
Equipment Return Shipping Request
Local Equipment Return Instructions
Sage 50 Summit Hosting Accounting Setup
Chromebook User Guide
Caps Lock / Num Lock Guide
Share Your Screen with IT
Equipment Reclamation Guide
Thin Client Webcam Guide
Scanning
Personal Scanner Guide
Canon imageFORMULA DR-G2110 Scanner Guide
Security
Report Spam & Phishing Email
Guidelines for Handling PHI in Emails
SFTP
How to Create an SFTP Account
How to Delete a User in SFTP
How to Re-Activate and Reset a Password in SFTP
Client SSH Key Setup
Generate SSH Key
Enable MFA for secure.phtech.com
How to Create an SSH Account
Slack
Welcome to Slack
Enable Slack browser notifications
Slack on a Mobile Device
Tech-Tips
How to Screenshot
Chrome Authenticator Autofill
Fill & Sign (Signature) Using Adobe Reader
Restore Files from Backup
WiFi
WiFi Networks & Info
Zoom
Schedule a Meeting with Zoom
Zoom Training
How to Sign In to Zoom
Zoom Guide for HP Thin Client
Capture an Interaction ID
Alternate: Capture a "Interaction ID" From a Web Browser
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