Genesys Cloud WebRTC Diagnostics

This diagnostic test can be used by any existing Genesys Cloud user in order to determine the stability of their internet connection and the ability to make and recieve phone calls.

Launch the WebRTC Troubleshooter

• https://apps.mypurecloud.com/webrtc-troubleshooter/ 

Run Tests

• For more information and a guide, please reference: https://help.mypurecloud.com/articles/run-the-standalone-genesys-cloud-webrtc-diagnostics-app/