Providence MFA Options

This guide is to be used by caregivers to help them decide on which MFA option is best suited for them to log into their Providence accounts. Below are explanations of the three main options caregivers can choose from. Please read each option, and follow the instructions to setup the MFA option of your choice. You only need to setup one MFA option, but you do have the option of setting up a seconary MFA option as a backup.

Microsoft Authenticator (Recommended)

The Microsoft Authenicator is an app that you will download onto your phone. When you log into your Providence account, the Microsoft Authenticator will notify you on your phone to approve your sign in. This is a very similar process to Okta Verify. If you are interested in setting up the Microsoft Authenticator for your Providence account, click here to be taken to our separate Microsoft Authenticator Setup helpdoc.

Google Authenticator (instructions below)

Caregivers can use the Google Authenticator app that is already installed in their Google Chrome browser to log into their Providence account. When you log into your Providence account, you will be prompted to enter a 6-digit code from the Google Authenticator to login. For most caregivers, this is a very similar process to logging into Zendesk or Amazon Connect using the Google Authenticator. If you would like to setup the Google Authenticator to use with your Providence account, click here to be taken to the instructions in this helpdoc.

Text message code (instructions below)

The text message code option is just as it sounds. When you log into your Providence account, you will be sent a text message to your phone that will contain a 6-digit code. You will then enter that code where indicated, and you will be sucessfully logged in. If you are wanting to setup the Text message code for your Providence account, click here to be taken to the instructions in this helpdoc.

Google Authenticator

• Click here and log into your Providence account.

• Once logged in, click Add method.

Select Authenticator app and click Add.

On the next screen, click I want to use a different authenticator app, and then click Next.

On the next screen, click Next.

On the this screen, you will be shown a QR code that you will use to add your Providence account into your Google Authenticator. DO NOT CLICK NEXT YET! MOVE ON TO STEP 7!

At this point, you will need to click on the Google Authenticator in Chrome and then click the pencil in the upper-right.

Next, click on the plus sign '+' at the bottom of the Google Authenticator window.

Then, click Scan QR Code.

Now, use your mouse by clicking, holding and dragging your mouse to make a square over the QR code in your Providence account. This is the QR code that you left up on your screen in step 6.

After scanning the QR code with Google Authenticator, you will be prompted to enter the 6-digit code from Google Authenticator. Enter your code and then click Next.

Your Google Authenticator should be setup to use with your Providence accounts. You should now see it listed in your sign-in options window!

Text Message Code

• Click here and log into your Providence account.

• Once logged in, click on the Add method button.

On the next screen, select the Phone option from the drop-down menu and click Add.

Next, enter your phone number and ensure the Text me a code option is checked. Then, click Next.

You will receive a text message to your phone containing a 6-digit code. Enter the code in the box and click Next.

You should see a message that you've registered successfully! Click Done to finish!