Zendesk Admin Training

Training Videos for Administrators (Quick Overview)

- Click HERE to Launch Videos -

User Management

• Adding and Agent

• Creating a Group

• Creating Customer Lists

• Creating User Fields

• Creating Organization Fields

Ticket Management

• Building a Trigger

• Exploring Satisfaction Prediction

• Understanding Conditions

• The Trigger Cycle

• Building a Trigger

• Using Tags

• Building Automation

• Managing Tags

• Creating Ticket Fields

• Creating Ticket Forms (Enterprise)

• Setting Up Satisfaction Prediction

Multibrand

• Setting Up Multibrand

• Setting Up Multibrand Channels

• Exploring Multibrand Workflow

Reporting

• Exploring Zendesk Insights

• Creating Insights Reports

• Creating a NPS Survey

• Setting Up the Benchmark

- Additional Virtual Online Training Class Videos -

Part 1 - Macros and Custom Field Placeholders

https://youtu.be/sI-8XvADy2I

Part 2 - Custom Field Placeholders and Business Rules

https://youtu.be/Qp4mKD5hi8Y

Part 3 - Triggers

https://youtu.be/i-5qH0guf_c

Part 4 - Triggers and Automations

https://youtu.be/LAfUiYBf9Ow

Part 5 - Automations

https://youtu.be/zEhjbfwH6Pk

Part 6 - SLA Policy

https://youtu.be/n4tQbbcoD8U

Part 7 - Business Rules

https://youtu.be/zUutnd8Mj4Y