Phone Call Basics in PureCloud

Select a Phone

Select a Phone

Receive a Call

Receive a Call

Make a Call +Transfer +Conference (video)

Make a Call

Pause the Conversation (hold and mute)

Place Call on Hold

Mute a Call

Talk to Multiple People (conference and transfer detailed guides)

Make a Conference Call

Add a Participant to a Call

Transfer a Call

More Call Features

Forward Incoming Calls

Record a Call

Enter Numbers During a Call