Issues with opening One (OregonEligibility)
First, please take the preliminary steps of rebooting AWS and clearing cache as seen here:
Delete Cache in Edge on PHTech side and Citrix
Reboot Amazon Workspaces and log back in after about 2 minutes
Go to your OKTA single sign on page and click on "OHA Remote Access Portal":
Sign in with your state ID as seen below:
Click on "ONE PROD Worker Portal" tile:
If it is working properly, you will see ONE loaded in the Microsoft Edge browser on the PHTech side:
Keep reading if you are still having any other issues:
If you receive the below error: "You have exceeded the concurrent connection limit. Contact your system administrator":
It means that you cannot have more than one instance opened at a time. Close out ALL of your Edge windows and tabs and re-launch.
**If you receive the following error, please call the state number at the bottom of the page
"You have encountered a technical error. Please try again. If this issue continues, contact your system administrator. Refer to error code DHSOHA90198319 / DHSOHA41993543" (or any similar DHS codes)
If you still run into issues launching ONE, please contact the Ayin help desk at:
503-584-6414 option 2
If these steps didn't resolve the issue or if you get the technical error above,
please contact the State OIS Service Desk at:
503-945-5623