Amazon Connect - Add User

Amazon Connect does not automatically add new users into it's own database. There is always an up-to-date directory of employees to choose from, but for any new employees that are hired into the call center, those employees will need to be added as new users by following the steps below:

• Log into Amazon Connect via Okta.

• Open the Users menu and select User management.

Select Add new users in the upper-right corner.

Select Set one (or more) existing users from my directory and then click Next.

Enter the name of the user to add and then select them from the list.

Select the appropriate Routing Profile and Security Profile and then click Next at the bottom.

On the last screen, click Create users to create the users in Amazon Connect!